1. Will I receive confirmation after purchase?
After you successfully complete payment at the Event Landing Page, our payment system provider will send 2 emails: (1) Payment Confirmation, (2) Order Confirmation with E-Tickets attached.
2. What to do if I don’t receive my tickets?
Once payment is confirmed, it may take a few minutes to arrive to your Email Inbox. Please make sure to check your Spam or Junk folder for the email.
Tickets will come in a PDF file as an attachment to the order confirmation email.
If you don’t receive your Tickets, please contact us to coordinate a resend.
You misspelled your email address at checkout.
If you still can’t find your order but see a charge on your bank statement, it’s possible you misspelled your email address at checkout. Please contact us and provide your name, correct email, and the last 4 digits of your credit card.
3. My payment was declined – What to do?
If your credit or debit card is declined, check to make sure the following information is entered correctly and try again:
- Card Type — Select the type of card you are using, like Visa or Mastercard.
- Card Number — Card numbers are usually 16 digits long.
- Expiration Date — If your card is expired, you will need to use a different card.
- CVV Code — This is the 3-digit security code on the back of your card (or 4 numbers in front of the card for American Express).
- Billing Address — The address associated with the card you’re using.
If your credit or debit card is still being declined:
- Make sure you’re not using a pre-paid gift card. These may be declined for various reasons.
Contact your bank or credit card company using the number printed on the back of the card.
- Try using a different card
- Any abandoned charges on your statement should drop off of your account within 5-7 business days, depending on your bank or credit card company.
5. How to get help
Contact us via phone or Email.